Effective Date: 01-11-2024

These Terms and Conditions (“Terms”) govern your use of the website FlyNeed.com, owned and operated by FlyNeed Travel Agency. By accessing or using our Website, you agree to be bound by these Terms. If you do not agree with these Terms, please do not use the Website.

1. Services Offered

FlyNeed.com provides a platform for booking flight tickets, hotel reservations, vacation packages, and other travel-related services. By using our Website, you can browse travel options, make bookings, and process payments for various travel services.

2. Eligibility

By using this Website, you represent and warrant that:

  • You are at least 18 years old and have the legal capacity to enter into a binding contract.
  • If you are under 18, you may only use the Website with the supervision of a parent or legal guardian.

3. Account Registration

You may need to create an account to access certain features of the Website, such as making bookings or managing reservations. You agree to provide accurate, current, and complete information during registration. You are responsible for maintaining the confidentiality of your login details and all activities under your account.

4. Booking and Payment

When you make a booking through our Website, you agree to the following:

  • Booking Process: You confirm that you are authorized to make the booking on behalf of all individuals included in the reservation.
  • Payment: You agree to pay for all bookings made, including any applicable taxes, fees, and charges. Payments will be processed securely via third-party payment gateways. We do not store or process your payment information directly.
  • Currency and Pricing: All prices displayed on the Website are in Bangladeshi Taka (BDT) unless otherwise specified. Prices and availability are subject to change without notice.

5. Cancellation and Refund Policy

  • Flight Bookings: Cancellation and refund policies for flights depend on the airline and ticket type. You must refer to the airline’s terms and conditions for more details.
  • Hotel Reservations: Cancellation and refund policies for hotel bookings are set by the hotel and may vary depending on the booking conditions.
  • Refunds: Refunds will be processed based on the policies of the respective service providers. We cannot guarantee refunds for cancellations after the booking is confirmed, as each service has its own policy.

6. User Responsibilities

By using the Website, you agree not to:

  • Use the Website for any unlawful or fraudulent activities.
  • Attempt to disrupt or harm the Website or the services provided.
  • Post or transmit any harmful or illegal content, including malware, viruses, or spam.
  • Post false or misleading information about services or travel packages.

7. Third-Party Websites and Services

Our Website may include links to third-party websites and services, such as airlines, hotels, and car rental services. These links are provided for your convenience, but we do not control or assume responsibility for the content or policies of any third-party website or service. Your use of these third-party services is at your own risk.

8. Privacy Policy

Your use of the Website is governed by our Privacy Policy, which explains how we collect, use, and protect your personal data. We respect your privacy and are committed to ensuring the security of your information. Please review the Privacy Policy for further details.

9. Intellectual Property

All content on the Website, including logos, trademarks, text, images, graphics, software, and other materials, are owned by FlyNeed Travel Agency or licensed from third-party providers. You may not use any content without our prior written consent, except as expressly permitted for personal, non-commercial purposes.

10. Limitation of Liability

To the fullest extent permitted by applicable law, FlyNeed Travel Agency will not be liable for any damages arising from your use or inability to use the Website, including but not limited to lost profits, loss of data, or business interruption. We are not responsible for any third-party services or issues related to travel bookings, including airline delays, cancellations, or changes.

11. Indemnification

You agree to indemnify and hold harmless FlyNeed Travel Agency, its directors, employees, affiliates, and partners from any claims, damages, liabilities, or expenses arising from your use of the Website, violation of these Terms, or infringement of any third-party rights.

12. Amendments to the Terms

We reserve the right to modify or update these Terms at any time. Any changes will be posted on this page with an updated effective date. Your continued use of the Website after changes are made constitutes your acceptance of the updated Terms.

13. Governing Law and Jurisdiction

These Terms are governed by and construed in accordance with the laws of Bangladesh. Any dispute arising from these Terms will be subject to the exclusive jurisdiction of the courts in Dhaka, Bangladesh. You agree to submit to the personal jurisdiction of the courts of Dhaka for the resolution of any disputes.

14. Termination of Access

We may suspend or terminate your access to the Website at our discretion, including for violations of these Terms. We also reserve the right to remove any content or user accounts that violate our policies or terms.

15. Force Majeure

We are not liable for any failure or delay in performance due to circumstances beyond our reasonable control, including but not limited to natural disasters, strikes, government actions, or other unforeseen events.

16. Dispute Resolution

In the event of a dispute, we encourage you to contact us to resolve the issue amicably. If the dispute cannot be resolved through informal negotiation, it may be subject to mediation or arbitration, as determined by applicable law.

17. Contact Information

If you have any questions or concerns about these Terms, please contact us at:

FlyNeed Travel Agency
Email: support@flyneed.com
Phone: +880 1718 097 697, +880 1722 385 536